Shipping Information

• Cairo: Delivery within 2–5 business days.
• Other Governorates: Delivery within 5–7 business days.
• Shipping fees are paid by the customer, except in two cases:
  • A special promotion covers the shipping cost.
  • The order has a manufacturing defect.
• If an order is refused upon delivery without a valid reason, the customer will be responsible for both the delivery and return shipping fees.

Returns & Exchange Policy

• You can request a return or exchange within 14 days of receiving your order.
• All products must be in their original, unused condition, with all tags and packaging intact.
• Items that have been customized or personalized are non-returnable.
• If a product has a manufacturing defect, LOCA will cover all shipping fees for the return or exchange.
• For all other reasons, the customer is responsible for the return/exchange shipping fees.

Privacy Policy

We are committed to protecting your privacy. Your personal information is used exclusively for processing your order, handling delivery, and payment. We will never share your data with third parties.

Terms & Conditions

• By making a purchase from LOCA, you agree to our policies outlined on this page.
• Items purchased during a sale or with a discount may be non-returnable unless they are faulty.
• We reserve the right to update our policies at any time. Any changes will be communicated through our official channels.