Shipping Information
- Cairo: Delivery within 2–5 business days.
- Other Governorates: Delivery within 5–7 business days.
- Shipping fees are paid by the customer, except in two cases:
- A special promotion covers the shipping cost.
- The order has a manufacturing defect.
- If an order is refused without a valid reason, the customer will be responsible for delivery + return shipping fees.
Returns & Exchange Policy
- You can request a return or exchange within 14 days.
- Products must be unused, in original condition with tags.
- Customized items are non-returnable.
- LOCA covers shipping for defective items; otherwise, customer pays.
Privacy Policy
Your personal information is used only for order processing, delivery, and payment. We do not share your data with third parties.
Terms & Conditions
- Purchases imply acceptance of these policies.
- Sale/discounted items may be non-returnable unless faulty.
- Policies may be updated and communicated officially.
Frequently Asked Questions
How long does delivery take?
Cairo: 2–5 business days. Other governorates: 5–7 business days.
What payment methods are accepted?
Cash on Delivery, Visa/MasterCard, Bank Transfers.
Can I return or exchange?
Yes, within 14 days if unused and in original packaging.
Who pays for return shipping?
LOCA covers defective items; otherwise, customer pays.
How are refunds processed?
Refunds are issued within 7 business days after inspection.